A problem we all face is checking local sources before we ping off a request to the British Library. At Birmingham City University we are trialling a new online form for requesting articles and interlibrary loans.
When the customer fills in the request form, it will automatically search the library catalogue and Summon at the same time. There will also be a new link to the online form from the Library Catalogue, at the point where someone has tried a search and failed to find any locations (see above). The hope is that this will reduce the time staff spend notifying requesters who have filled in the online form that the article they have requested is available through one of the journals we subscribe to, or is available online. Saving time is crucial here at Birmingham City University, as we request over six thousand items each year.
The product we use is from Capita but I'm sure other Library Management Systems are doing something similar. If not, why not ask them?