OK, so it’s a tenuous (corny?) link, but someone had to do
it!
It’s the beginning of a new Academic Year, when those of us
in HEIs take a look at the year ahead and plan how best to support our students
through their studies. Armed with all the useful information about marketing
gleaned from Interlend 2014, I’m ready to promote the service.
One of the things we want to achieve this year is the roll
out of online requesting to everyone.
So far it has only been available to staff, researchers and
taught post-graduates. Whilst, for the
majority, this has seen a huge improvement in the service, and a decrease in
turnaround times, a small but significant minority have experienced
difficulties. If the roll out happens, will we see an increase in these issues?
Can we cope if we do? And will the ‘ease’ of requesting increase the number of
requests we have to deal with? All of this will affect how and when we promote
the service. Clearly, our priority will be Final Year students, who use the
service to gather material for their Independent Studies. If it works for them,
we’ll happily invite the other students to take up the offer. (Maybe I should add
here that we do not restrict any category of user from submitting inter library
requests, although we do have annual allocations to manage the budget).
I’d be very interested to know what you have done with
online requesting. And any good marketing ideas you’ve had, inspired by
Interlend 2014 of course! Which brings
me to…..cake…..
photo: Cycling cupcakes, cafe, The Hive
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