International Successes

The world really does get smaller when it comes to interlibrary loans. Going back more years than I care to remember we generally only received items from overseas via the British Library's Worldwide Search Service and while efficient it did tend to be a bit pricey. In more recent years we have undertaken our own searching, joined some international consortiums, and utilised the IFLA vouchers scheme. As a result we now receive items from far and wide and ILL staff have created a visual representation by way of a world map displayed in the department and each time we receive something from a 'new' international location in goes a colour pin to mark the occasion which if you look carefully you can just about see!
 

 


This has increased the satisfaction levels and led to some very nice compliments from our customers such as this comment below taken from  the annual progress report of a final year PhD student.
"I would also like to mention in particular the librarians at the University in particular the Inter Library loans staff who are just simply fantastic. I do not think there is a book or text that they cannot find (ok the dead sea scrolls took them over a week which I thought was a bit slack). They are an essential component of any learning environment and they stand out so I think the library should be proud". 

Isn't it nice we all provide a service that is so highly valued?

Lesley
FIL Committee