As those of you who attended Interlend13 in Cardiff will already know, the FIL Committee are considering undertaking a Benchmarking Exercise of ILL/Document Delivery Services.
Of course, FIL already collects, and makes available centrally, information about the following aspects of our members’ services:
- · ILL Management Systems
- · Thesis Loans Policies
- · End-user charges
Extending this facility, by collecting information on other features of our ILL services might provide a useful source of data for members to compare their own services against. Such information is often useful to compare the efficiency and effectiveness of our own services and to identify examples of best practice that are worth emulating.
If you would be interested in contributing to an inter-library Loans/Document Delivery Benchmarking Project please complete a modest scoping questionnaire at:
(That’s filunderscorescopunderscorebnchmrk)
This will gauge whether there is enough interest amongst FIL members to make the project a worthwhile undertaking, and the results will also inform the creation of a comprehensive data collection questionnaire to be sent out later in the year.
By the way, if your organisation is not a member of FIL but you would be interested in participating, in the Benchmarking Project you are very welcome. Fill out the questionnaire. But why not also consider joining, there are lots of benefits for members http://www.forumforinterlending.org.uk/fil-membership-benefits , not least the opportunity for networking with other practitioners in your field, and all for just £50.00 a year!
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