Document Delivery Review:

Work this week, has been about procedure manuals. It has been on my to-do-list all summer, but with one thing and another it's only now that I've gotten round to do it.
The procedures for Document Delivery have changed somewhat since our last review of them prior to going on maternity leave in June 2010! Things have changed, and quite significantly in some areas, so as its the start of a new academic year, time to dust down our procedures.

Myself and a colleague, were given time away from our normal work and we locked ourselves into a room with the said  manuals and ploughed on!
Once we got started, we made quick headway with the main procedure manual which solely focused on Inter Library Loans. Part of our work includes the CLA Scanning licence and these procedures have always been separate, on review we decided that as this falls under Document Delivery Service this was to now be included in the manual.
Over the last year, we have also been managing the TRILT Service and we felt this also needs to be included.

The manual will be the 'go to' place for all of our Document Delivery Services in the future.

FIL related news, the FIL @ BL St.Pancras programme is now available and bookings are open! The event is titled 'With a Little Help From My Friends' (at least there are no Cliff Richard references!) I've always been struck by how friendly ILL peeps are, and to build on these foundations we hope to continue in these footsteps.

Have you registered for our 'Members Only Area' yet? I implore you all to register for this added service, here you can discuss a variety off issues that affect interlending and document supply.

Marie
FIL Chair
Cardiff Metroplitan University

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